Stellar Studio is committed to protecting your privacy and handling your personal information with care, integrity, and transparency.
This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, services, and studio.
Who We Are
Our website address is: www.visitstellar.studio
Stellar Studio provides creative studio hire, event space, and related services.
.Collection of Personal Information
We collect personal information that is reasonably necessary to provide our services and operate our business.
This may include your name, email address, phone number, billing details, and any information you provide when making a booking, enquiry, or joining our mailing list.
We may also collect technical information such as your IP address, browser type, and website interaction data to improve your experience and ensure website functionality.
How We Collect Your Information
We collect your information when you:
- Make a booking or enquiry
- Complete a form on our website
- Subscribe to our mailing list
- Communicate with us via email, phone, or social media
- Interact with our website, booking systems, or advertisements
We may also collect information through third-party platforms used to operate our business.
Use of Your Information
We use your personal information to:
- Process bookings and payments
- Communicate with you regarding your booking or enquiry
- Provide confirmations, updates, and important information
- Deliver services and improve your experience
- Send marketing communications where you have opted in
- Improve our website, services, and overall offering
We will only use your information where it is reasonably necessary for our business operations.
Booking Systems and Data Processing
We use third-party platforms to manage bookings, communications, and client relationships.
When you submit your details through our website, booking forms, or funnels, your information may be stored and processed within these systems.
These platforms are used to manage bookings, send confirmations, deliver communications, and support our marketing and client experience.
By using our services, you acknowledge that your information may be processed through these systems in accordance with their privacy policies.
Payments
Payments are processed securely through third-party providers such as Stripe or other payment gateways.
We do not store your full credit card details on our systems. Payment information is handled securely by the payment provider in accordance with their privacy and security policies.
We will never request your payment details via unsecured methods such as email.
Marketing and Communications
If you have opted in to receive communications from us, we may send you updates, offers, events, and information about our services.
Your information may be stored within our email marketing systems and CRM platforms.
You can unsubscribe at any time by following the unsubscribe link or contacting us directly.
Cookies and Website Data
Our website may use cookies and similar technologies to enhance your experience and collect information about how the site is used.
Cookies may store your preferences, login information, or interaction data to improve functionality and user experience.
You can adjust your browser settings to refuse cookies if you prefer.
We may also use tracking technologies through third-party platforms for analytics and marketing purposes.
Comments and User Content
If you leave comments on our website, we may collect the data shown in the comment form, along with your IP address and browser information to assist with spam detection.
Any content you choose to make public, including comments or reviews, may be visible to others.
Media
If you upload images or content to our website or reviews, you should avoid including location data.
Visitors to the website may be able to download and extract embedded data from images.
Embedded Content from Other Websites
Our website may include embedded content such as videos, images, or articles from other platforms.
These external websites may collect data about you, use cookies, and monitor your interaction with their content.
We are not responsible for the privacy practices of these third-party websites.
Sharing of Information
We do not sell or rent your personal information.
We may share your information with trusted third-party providers where necessary to operate our business. This may include booking systems, CRM platforms, payment processors, and marketing tools.
These providers are required to handle your data securely and only for the purpose of delivering their services.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your information may be stored electronically through secure systems used to operate our business.
While we take care to protect your data, no system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfil our legal and operational obligations.
Information related to bookings, enquiries, and communications may be stored within our systems for record keeping, customer support, and business improvement purposes.
Your Rights
You have the right to request access to the personal information we hold about you.
You may also request corrections or ask for your data to be removed, subject to any legal or administrative obligations we must comply with.
To make a request, please contact us using the details below.
Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their policies separately.
Where Your Data Is Sent
Your data may be processed and stored through third-party platforms used to operate our business, payment processors, and email marketing systems. Some of these providers may store data on servers located outside of Australia.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
The most current version will always be available on our website.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at [email protected]